Customer Satisfaction Survey - Technical Support - Telephone

Contact Information

Name*
Organization*
Phone*
Email*
Reference (Order Number, Service Number, etc.)
Description (Product, Part, Expendable, etc.)
OI Contact (Who helped you?)

Please indicate how strongly you agree with the following statement.

I would recommend OI Analytical to others*
Where 0 = definitely would not recommend and 10 = definitely would recommend.

How would you rate the service quality with OI Analytical regarding the following topics?

Courteousness*
On a scale 1 to 5, where 1 = poor, 2 = needs improvement, 3 = acceptable, 4 = exceeds expectations, 5 = excellent, and N/A = not applicable.
Product Knowledge*
Responsiveness*
Time to Resolution*
Follow-up*

Please indicate how strongly you agree with the following statement.

I will do business with OI Analytical again.*
On a scale of 1 to 5, where 1 = strongly disagree, 2 = disagree, 3= unsure, 4 = agree, 5 = strongly agree, and N/A = not applicable.

Additional Comments

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