Customer Satisfaction Survey - Technical Support - Telephone

Your input is so important to us! Tell us more! 

Service and Technical Support are important considerations beyond the basic cost of an instrument that directly influence productivity and ROI. OI Analytical is committed to helping our customers maximize the value of their investments in our instrumentation by offering professional technical support and a comprehensive range of services, including Instrument Installation, Instrument Qualification & Validation, Preventative Maintenance, Instrument Training Course, and more! At OI Analytical, customer support is customer satisfaction! 

Read more about our offerings here! 

Contact Information

Reference (Order Number, Service Number, etc.)
Description (Product, Part, Expendable, etc.)
OI Contact (Who helped you?)

Please indicate how strongly you agree with the following statement.

I would recommend OI Analytical to others*
Where 0 = definitely would not recommend and 10 = definitely would recommend.

How would you rate the service quality with OI Analytical regarding the following topics?

On a scale 1 to 5, where 1 = poor, 2 = needs improvement, 3 = acceptable, 4 = exceeds expectations, 5 = excellent, and N/A = not applicable.
Product Knowledge*
Time to Resolution*

Please indicate how strongly you agree with the following statement.

I will do business with OI Analytical again.*
On a scale of 1 to 5, where 1 = strongly disagree, 2 = disagree, 3= unsure, 4 = agree, 5 = strongly agree, and N/A = not applicable.

Additional Comments

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