Customer Satisfaction Survey - Bench / Factory Repair

Contact Information

Name*
Organization*
Phone*
Email*
Reference (Order Number, Service Number, etc.)
Description (Product, Part, Expendable, etc.)
OI Contact (Who helped you?)

Please indicate how strongly you agree with the following statement.

I would recommend OI Analytical to others*
Where 0 = definitely would not recommend and 10 = definitely would recommend.

How would you rate the service quality with OI Analytical regarding the following topics?

Cost versus Value*
On a scale 1 to 5, where 1 = poor, 2 = needs improvement, 3 = acceptable, 4 = exceeds expectations, 5 = excellent, and N/A = not applicable.
Responsiveness*
Time to Resolution*
Problem Resolved*
Follow-up*

Please indicate how strongly you agree with the following statement.

I will do business with OI Analytical again.*
On a scale of 1 to 5, where 1 = strongly disagree, 2 = disagree, 3= unsure, 4 = agree, 5 = strongly agree, and N/A = not applicable.

Additional Comments

By clicking on Submit you agree that Xylem may use your personal data to aid in providing you support, and may contact you directly on this matter. Please have a look at our Privacy and Cookie Policy for more information on how/why and where we use your data.