Customer Service & Support

Welcome to OI Analytical's Customer Service and Support. With a commitment to continuous improvement as outlined in our ISO 9001 certification, OI Analytical strives to provide the best customer service possible. Members of our support team are highly trained and ready to answer customer questions. Our goal is to assist customers, minimize downtime, and keep your instruments functioning at peak performance.

We are serious about service.

To enable us to support you please have the following information available when contacting the customer service center:

  • Instrument model number or name
  • Instrument serial number
  • Problem description, including error messages or prompts

Need Support?  

Hours of Operation:    8:00 AM–5:00 PM, Monday–Friday, (Central Time)
Contact Numbers:      (800) 336-1911 or (979) 690-1711

Ask Support a Question  

Customer Satisfaction Survey