Customer Service & Support

Welcome to OI Analytical's Customer Service and Support. With a commitment to continuous improvement as outlined in our ISO 9001 certification, OI Analytical strives to provide the best customer service possible. Members of our support team are highly trained and ready to answer customer questions. Our goal is to assist customers, minimize downtime, and keep your instruments functioning at peak performance.

We are serious about service.

To enable us to support you, please have the following information available when contacting the customer service center:

  • Instrument model number or name
  • Instrument serial number
  • Problem description, including error messages or prompts

Maximizing Productivity & ROI

When your laboratory invests in an analytical instrument a number of factors affect the productivity gains and return-on-investment (ROI) you derive from that investment.

Service and Technical Support are important considerations beyond the basic cost of an instrument that directly influence productivity and ROI. OI Analytical is committed to helping our customers maximize the value of their investments in our instrumentation by offering professional technical support and a comprehensive range of services, including:

  • Instrument Installation
  • Instrument Qualification & Validation
  • User Training – On-site or at OI Factory
  • Technical Support
  • Preventative Maintenance
  • Extended Warranties
  • Service Contracts – Standard & Customized
  • On-site Field Service
  • Overnight Parts Delivery
  • Factory Repair Service
  • Instrument Refurbishment
  • Loaner & Rental Instruments
  • Instrument Relocation Service
  • Instrument Training Courses
  • On-line Product Documentation
  • Application Development Assistance

Customer Support = Customer Satisfaction

Tec

Join us for one of our 2-day seminars to learn how to use your OI Analytical system more effectively!


Download the Customized Training Solutions Brochure

Download the 2018 Training Seminar Schedule

Need Support?  

Hours of Operation:    8:00 AM–5:00 PM, Monday–Friday, (Central Time)
Contact Numbers:      (800) 336-1911 or (979) 690-1711

Ask Support a Question  

Customer Satisfaction Survey

OI Analytical will be closed November 22nd-23rd in observance of Thanksgiving. U.S. sales and service for affiliated brands (Global Water Instruments, CMS, Royce, WTW, Bellingham + Stanley, and Gerhardt Analytical Instrumentation) will also be closed. Normal business hours will resume on Monday, Nov. 26th.

Happy Thanksgiving!

___________________